Sports Tech
Hooper

Hooper is a mobile application that targets the B2C market by using geolocation to enhance the way basketball players connect with each other. By allowing users to see live players on various courts and providing information about their interests, Hooper is more than just a geo-location app - it enables users to build authentic relationships with each other.

Booking basketball courts is easy with existing products, but finding other players in real-time remains a challenge. In a world where convenience is key, people expect to be able to find what they're looking for quickly and easily. This is especially true for those who love playing basketball but may not have anyone to play with or enough players for a proper game.

Design Process

Uncovering the User's Voice: How User Research Informed The Product Proposition

To kick off the project, a proto-persona exercise was conducted. The exercise aims to identify characteristics of ideal personas for the product. To encourage participation, an iced cold 100 plus was offered to participant. In total, I conducted 5-8 interviews every week for 2 weeks and documented their insights and behavioural patterns on Figjam.

Proto-persona exercise on figjam
Chilling at a basketball court
User Interviews

Discovering Golden Nuggets: Opportunities Derived from Mapping Existing User Journey

Once all the answers were documented and mapped out(above), repetitive pain points revealed distinct behavioural patterns. I used these patterns to narrow down our findings by mapping out current user journey(below). Upon mapping, initial pain point assumptions were solidified. With a clear understanding of the pain points, my partner (developer) and I brainstormed and generated multiple concepts for our app.

Existing Workflows
HMW

From Ideation to Reality: The Process of Breathing Life into Concepts

After completing the research phase, it was time to bring our ideas to life through design. Wireframes were created using the established user flows created earlier. Next, mood boards were compiled to present a range of creative directions to my partner. Eventually we settled for a visual identity that is orange scheme and dark mode as it represented both the sport and current design trend.

Creative Moodboards

The Final Stretch: Launching Our App to the World

Before transitioning to development, usability testing with the prototypes has to be conducted to pinpoint any critical product issues and the build plan has to be finalised.

UI Screens & Prototypes
Challenges
During the early stages of the project, I found myself faced with the challenge of explaining to my partner the importance of conducting user research before diving into the design phase. While my partner was eager to present the designs to potential stakeholders, I believed that taking the time to conduct thorough research was essential to the success of the project. Despite some initial disagreements, we eventually came to understand the importance of UX research in identifying the product problem and proposition, and were able to move forward with a shared vision for the project. This experience helped me understand why some organisations might view UX research as unnecessary and overlook it during the beginning phase of a new product.

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